Through a joint engagement program, Australian Gas Networks (AGN), AusNet and MultiNet Gas Networks (MGN) have developed Final Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Final Plans, putting customers at the centre of our planning.

These Final Plans were also developed following extensive engagement on our Draft Plans, which were published in January 2022.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View our Final Plans here:

You can view our Draft Plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

Meetings with key stakeholders
Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
Engage with our Retailer Reference Group (RRG)
Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

Key stakeholder input into developing our proposals through the VGNSR and RRG
Iterative customer workshops across Victoria with key customers segments (metro and regional)
Future of Gas dedicated engagement activities
Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
Customer workshops to consult on our Draft Plan
Combining the VGNSR and RRG
Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

Combined VGNSR and RRG workshops
Future of Gas engagement activities
Meetings and briefings with AER Consumer Challenge Panel
Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.

The AER published its Final Decisions in June 2023, and you can view the documents for each network below:

Draft Customer and Stakeholder Engagement Plan - Feedback