Stage 1 (February - June 2019) - Now Complete

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In Stage 1 of this project Activity	Description	Stakeholder Groups
Reference Group	We have established a Reference Group to guide the development of our plans for South Australia for the period 2021-26. Membership represents a wide cross section of the community to ensure the plan is developed in the long-term interests of customers and stakeholders.

The meeting will be facilitated and documented by a third party organisation to ensure independence, transparency and accuracy of reporting.	4 meetings to bring members together to share information and guide development of our plan 2021-26.
Stakeholder Meetings	We will meet with stakeholders, including major customers, large users, regulators and government agencies on an ongoing basis throughout all stages to ensure our plans meet community expectations. 	April 2019 – June 2020.
Customer Forums		
	Adelaide Metro
Industrial and commercial customers (x 110).	1:1 meetings with ~10% metro customers from a variety of industries (11 meetings).
	Adelaide Metro
Residential Consumers 
(x100).	Facilitated forums with consumers from across metro area to understand customers, their needs and expectations and to report back on what we heard and how it influenced our plans. 

Sessions to be held:
•	South metro
•	North metro
•	CBD 
	Regional 
Residential Consumers
(x80)	Facilitated forums with consumers from across regional SA to understand customers, their needs and expectations and to report back on what we heard and how it influenced our plans. 

Sessions to be held in:
•	Upper North
•	South East
•	Barossa
Digital Updates	To ensure we keep all stakeholders informed throughout the process we will be providing regular updates in the form of bulletins/factsheets	Regular digital updates for all stakeholders April 2019 – June 2020  
Online engagement portal – Gas Matters
	We will be providing customers and the community with opportunities to have a say through our online engagement tool	For all stakeholders and customers April 2019 – June 2020
Additional information sessions/forums and community events as required	Additional forums, deep dives and community events will be scheduled 	As required April 2019 – June 2020
Retailer Reference Group	With representatives of gas retailers in South Australia.	4 Meetings to bring SA retailers together to provide input and guide development of the plan.
Co-design	We will work with Reference Group members to identify opportunities to co-design initiatives that help meet expectations and are in the interests of customers.	These opportunities will be identified in Reference Group and 1:1 meetings with stakeholders.
Surveys	We will ensure that stakeholders have opportunities to provide feedback regarding our plan by way of survey.	For all stakeholders throughout the various planning phases.

Understanding the needs of our customers and stakeholders

Stage 1 was all about better understanding stakeholder and customer needs and expectations when it comes to our services.

In this stage:

  • We extended our South Australian and Retailer Reference Groups to ensure a broad range of business, residential and community stakeholders are represented. The SA Reference Group comprises representatives of:
    • Business SA
    • Council of the Aging (SA)
    • Multicultural Communities Council of SA
    • SA Financial Counsellors Association
    • Federation of Residents and Ratepayers Assoc (Inc)
    • Australian Industry Group
    • Property Council of Aust (SA)
    • Urban Development Industry Association (SA)
    • Consumers SA
    • Uniting Communities
    • Local Government Association
  • We published and distributed our Draft Stakeholder Engagement Plan to stakeholders and sought feedback on our proposed approach to developing our Draft Plan.
  • We published the Stage 1 Stakeholder Engagement Report which outlined stakeholder feedback regarding our overall engagement approach.

Stage 2 is now open


Understanding the needs of our customers and stakeholders

Stage 1 was all about better understanding stakeholder and customer needs and expectations when it comes to our services.

In this stage:

  • We extended our South Australian and Retailer Reference Groups to ensure a broad range of business, residential and community stakeholders are represented. The SA Reference Group comprises representatives of:
    • Business SA
    • Council of the Aging (SA)
    • Multicultural Communities Council of SA
    • SA Financial Counsellors Association
    • Federation of Residents and Ratepayers Assoc (Inc)
    • Australian Industry Group
    • Property Council of Aust (SA)
    • Urban Development Industry Association (SA)
    • Consumers SA
    • Uniting Communities
    • Local Government Association
  • We published and distributed our Draft Stakeholder Engagement Plan to stakeholders and sought feedback on our proposed approach to developing our Draft Plan.
  • We published the Stage 1 Stakeholder Engagement Report which outlined stakeholder feedback regarding our overall engagement approach.

Stage 2 is now open