South Australia - Developing Our Future Plans for July 2021 to June 2026

Stage 1 - Strategy and Research (Now complete)

This is a research stage to better understand customer and stakeholder needs and expectations, and consult on our proposed engagement approach.

In April 2019 we published and distributed Customers are a the Centre of our Planning: Draft Customer and Stakeholder Engagement Plan for consultation.

We asked the following engagement questions :-

• What are the most important aspects of our services?
• What issues should we be considering in our future planning?
• What aspects of our future plans would you like to engage on?

As part of Stage 1, we:-

• Published our draft engagement plan publically for consultation, and distributed to all key stakeholders inviting feedback
• Met with key stakeholders one-on-one to discuss the key issues and facilitate feedback
• Engaged with our South Australian Stakeholder Reference Group and Retailer Reference Group

Stakeholder feedback is summarised, together with our final engagement plan in our report Customers are a the Centre of our Planning: Stage 1 Stakeholder Engagement Report.

You will find the reports in the Resources section.

See Stage 2 and register to get involved.

Stage 2 - Developing our Draft Plan (Now complete)

In Stage 2 we delivered a series of customer and stakeholder engagement activities in metropolitan Adelaide and regional South Australia to inform development of our Draft Plan.

As part of Stage 2, we:-

• Met regularly with our South Australian Stakeholder Reference Group and Retailer Reference Group
• Held a series of deliberative customer workshops across metropolitan and regional South Australia to inform our Draft Plan. Key customer segments we consulted with included residential, business, metropolitan, regional and multicultural communities.
• Met one on one with key stakeholders
• An industrial users survey
• A series of co-design workshops with industry experts to explore the more complex topic of how we might support vulnerable customers, now and in the future

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Stage 3 - Consultation on our Draft Plan (Open February 2020)

Our Draft Plan sets out our plans for our South Australian natural gas distribution network for the five year period commencing July 2021 to June 2026. Customer and stakeholder engagement has underpinned the development of this Draft Plan, putting customers at the centre of our planning.

This Draft Plan is an important part of our stakeholder engagement program and outlines the feedback we have received from customers and stakeholders and our proposals for our next Access Arrangement period.

We encourage customers and stakeholders to provide feedback on this Draft Plan by completing the survey or joining the conversation forum.

Stage 4 - Refinement and Ongoing Engagement

Customer and stakeholder feedback from Stage 3 will be used to develop our Final Plan.

As part of Stage 4, we will:-

• Continue to engage with our South Australian Stakeholder Reference Group and Retailer Reference Group to ensure our plans deliver for current and future customers
• Hold one-on-one stakeholder meetings to ensure we have closed out on all issues/ feedback raised during the engagement process
• Publish a summary report of customer and stakeholder feedback and input across all stages of our engagement program

In June 2020 we will lodge our Final Plan with the AER.