AGN and MGN Victoria Regulatory Proposal 2028-2033

We are Australian Gas Networks (AGN) and Multinet Gas Networks (MGN), part of the Australian Gas Infrastructure Group. We deliver natural gas to over 2.2 million customers across Australia; over 1.4 million of them in Victoria.

We are committed to preparing plans that reflect what our customers tell us is most important to them, when considering the services we offer, the way we structure our tariffs, our proposed investment in our assets and the overall operation of our businesses.

On this page you will find the different ways in which we are engaging with our customers, stakeholders, retailers and key industry partners to ensure that our proposals:

are underpinned by effective customer and stakeholder engagement,

deliver for current and future customers, and

are capable of acceptance by our customers and stakeholders.

Engaging with our expert Stakeholder in the development of our Plans:

AGIG has established a Stakeholder Panel to ensure customer preferences are meaningfully considered as we develop our 2028–33 plans for Victoria. The Panel provides a forum for open, informed and constructive engagement between stakeholders and our business on key issues relevant to the AGN and MGN gas distribution networks. The Panel includes consumer representatives with expertise in energy regulation, economics, research and engagement. Our current membership includes Mark Grenning (Independent Lead), Helen Bartley, Amelia Bitsis, Kieran Donoghue, Gavin Dufty, Dean Lombard, Linda Nieuwenhuizen, Tony Robinson and Steve Dangerfield (Chair of the Customer Voice Collective).

The Panel does not make decisions, but provides advice, insights and feedback into the development of AGN’s and MGN’s regulatory proposals. The Panel members and AGIG staff also work collaboratively on the development and implementation of our broader engagement with customers.

Ensuring the voices of our customers are heard and listened to:

We have developed a map of our engagement journey with customers (our Customer Voice Collective group) to detail the pathway to how we are sharing, discussing and listening to feedback on the different factors that will eventually feed into our Draft Plans:

We are Australian Gas Networks (AGN) and Multinet Gas Networks (MGN), part of the Australian Gas Infrastructure Group. We deliver natural gas to over 2.2 million customers across Australia; over 1.4 million of them in Victoria.

We are committed to preparing plans that reflect what our customers tell us is most important to them, when considering the services we offer, the way we structure our tariffs, our proposed investment in our assets and the overall operation of our businesses.

On this page you will find the different ways in which we are engaging with our customers, stakeholders, retailers and key industry partners to ensure that our proposals:

are underpinned by effective customer and stakeholder engagement,

deliver for current and future customers, and

are capable of acceptance by our customers and stakeholders.

Engaging with our expert Stakeholder in the development of our Plans:

AGIG has established a Stakeholder Panel to ensure customer preferences are meaningfully considered as we develop our 2028–33 plans for Victoria. The Panel provides a forum for open, informed and constructive engagement between stakeholders and our business on key issues relevant to the AGN and MGN gas distribution networks. The Panel includes consumer representatives with expertise in energy regulation, economics, research and engagement. Our current membership includes Mark Grenning (Independent Lead), Helen Bartley, Amelia Bitsis, Kieran Donoghue, Gavin Dufty, Dean Lombard, Linda Nieuwenhuizen, Tony Robinson and Steve Dangerfield (Chair of the Customer Voice Collective).

The Panel does not make decisions, but provides advice, insights and feedback into the development of AGN’s and MGN’s regulatory proposals. The Panel members and AGIG staff also work collaboratively on the development and implementation of our broader engagement with customers.

Ensuring the voices of our customers are heard and listened to:

We have developed a map of our engagement journey with customers (our Customer Voice Collective group) to detail the pathway to how we are sharing, discussing and listening to feedback on the different factors that will eventually feed into our Draft Plans:

News feed

Key Partner Roundtable #2 - 7 October 2026

On 7 October 2026, we held our second Key Partner Roundtable, continuing discussions on our regulatory planning for the 2028-2033 period with important industry, policy and retail stakeholders. You can view the material presented here.
On 7 October 2026, we held our second Key Partner Roundtable, continuing discussions on our regulatory planning for the 2028-2033 period with important industry, policy and retail stakeholders. You can view the material presented here.
Customer Voice Collective #4 - 3 September 2026

On 3 September 2026, our Customer Voice Collective got together to discuss demand, potential price impacts and affordability. We also recapped the feedback from participants on their priorities as they shared with us at the last workshop. You can view the presentation here, and the summary of feedback on priorities here.
On 3 September 2026, our Customer Voice Collective got together to discuss demand, potential price impacts and affordability. We also recapped the feedback from participants on their priorities as they shared with us at the last workshop. You can view the presentation here, and the summary of feedback on priorities here.
Retailer Panel meeting #1 - 10 August 2026

On 10 August 2026 we held our first meeting of the AGIG Retailer Panel, where representatives from Alinta Energy, Energy Australia, AGL, Origin Energy and Engie met to start the conversation around our review of our Victorian networks Access Arrangements. You can view the material we presented here.
On 10 August 2026 we held our first meeting of the AGIG Retailer Panel, where representatives from Alinta Energy, Energy Australia, AGL, Origin Energy and Engie met to start the conversation around our review of our Victorian networks Access Arrangements. You can view the material we presented here.
Key Partner Roundtable #1 - 30 July 2026

On 30 July 2026, we held our inaugural Key Partner Roundtable, bringing together a diverse group of industry, policy and retail stakeholders to discuss our business and start the conversation about the early shaping of our regulatory proposal for the 2028-2033 period. You can view the material presented here, and read the discussion summary here.
On 30 July 2026, we held our inaugural Key Partner Roundtable, bringing together a diverse group of industry, policy and retail stakeholders to discuss our business and start the conversation about the early shaping of our regulatory proposal for the 2028-2033 period. You can view the material presented here, and read the discussion summary here.
Customer Voice Collective #3 - 18 June 2026

On 18 June 2026, we held our third Customer Voice Collective session to continue our discussion with participants on our upcoming five-year regulatory proposal to the Australian Energy Regulator. During this session, we discussed key areas of interest for our business and asked customers to rank them based on what they considered to be the highest priority for investment in the future. You can find our presentation here, as well as the posters from each 'priority' station.
On 18 June 2026, we held our third Customer Voice Collective session to continue our discussion with participants on our upcoming five-year regulatory proposal to the Australian Energy Regulator. During this session, we discussed key areas of interest for our business and asked customers to rank them based on what they considered to be the highest priority for investment in the future. You can find our presentation here, as well as the posters from each 'priority' station.
Customer Voice Collective #2 - 21 May 2026

On 21 May 2026, we held our second Customer Voice Collective session where over 40 of our customers came back to continue the discussion with us about our business, and start talking about future pricing structures (tariffs) and services we propose to offer through our Reference Services Proposal. You can find our presentation here, as well as the two fact sheets on understanding your bill and the role of the Australian Energy Regulator.
On 21 May 2026, we held our second Customer Voice Collective session where over 40 of our customers came back to continue the discussion with us about our business, and start talking about future pricing structures (tariffs) and services we propose to offer through our Reference Services Proposal. You can find our presentation here, as well as the two fact sheets on understanding your bill and the role of the Australian Energy Regulator.
Customer Voice Collective #1 - 14 May 2026

On 14 May 2026, we held our inaugural Customer Voice Collective session where 40 of our customers came together to learn about our business, talk about what gas means to them and start the conversation on what the future of gas might look like in Victoria. You can find our presentation here and the placemat, which we gave to participants as 'homework' ahead of session #2, here.
On 14 May 2026, we held our inaugural Customer Voice Collective session where 40 of our customers came together to learn about our business, talk about what gas means to them and start the conversation on what the future of gas might look like in Victoria. You can find our presentation here and the placemat, which we gave to participants as 'homework' ahead of session #2, here.

Page last updated: 14 Oct 2026, 12:01 PM