Western Australia - Shipper Survey 2020

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Through the Dampier Bunbury Natural Gas Pipeline (DBNGP) we transport gas directly to mining, industrial, commercial and power generation customers. We also transport gas to distribution networks in Perth and other towns to provide energy to homes and businesses.

We understand that the safety, reliability and security of the pipeline are important for our customers, and to support economic prosperity in Western Australia.

Every five years, we submit a plan to tour economic regulator, the Economic Regulatory Authority (ERA). Our Plan for the period 2021-2025 is due to the ERA in December 2019 and will set out how we plan to invest in the DBNGP that delivers for current and future customers.

Our objectives are to develop a plan which:-

  • Delivers for current and future customers;
  • Is underpinned by effective stakeholder engagement; and
  • Is capable of being accepted by customers and stakeholders

In July 2018 we prepared our draft engagement strategy and circulated it amongst our stakeholders for feedback and to explore engagement preferences & issues of importance. We responded to feedback and published our Stage 1 Report which summarised feedback and our final engagement plan. These reports are available under the publications section of this site.

In May 2019 we released our Draft Plan for consultation. A copy of the Draft Plan, fact sheet and media release are available under Publications and Media tab.


Shipper Roundtables

We have developed our Plans in together with our customers (known as Shippers) through a series of Shipper Roundtable meetings.

All agendas, minutes and presentation material are available in the publications section of the site.


Preparing our Final Plan

We are continuing to refine our plans in preparation for lodgement with the ERA in December 2019.


Through the Dampier Bunbury Natural Gas Pipeline (DBNGP) we transport gas directly to mining, industrial, commercial and power generation customers. We also transport gas to distribution networks in Perth and other towns to provide energy to homes and businesses.

We understand that the safety, reliability and security of the pipeline are important for our customers, and to support economic prosperity in Western Australia.

Every five years, we submit a plan to tour economic regulator, the Economic Regulatory Authority (ERA). Our Plan for the period 2021-2025 is due to the ERA in December 2019 and will set out how we plan to invest in the DBNGP that delivers for current and future customers.

Our objectives are to develop a plan which:-

  • Delivers for current and future customers;
  • Is underpinned by effective stakeholder engagement; and
  • Is capable of being accepted by customers and stakeholders

In July 2018 we prepared our draft engagement strategy and circulated it amongst our stakeholders for feedback and to explore engagement preferences & issues of importance. We responded to feedback and published our Stage 1 Report which summarised feedback and our final engagement plan. These reports are available under the publications section of this site.

In May 2019 we released our Draft Plan for consultation. A copy of the Draft Plan, fact sheet and media release are available under Publications and Media tab.


Shipper Roundtables

We have developed our Plans in together with our customers (known as Shippers) through a series of Shipper Roundtable meetings.

All agendas, minutes and presentation material are available in the publications section of the site.


Preparing our Final Plan

We are continuing to refine our plans in preparation for lodgement with the ERA in December 2019.


  • At AGIG, our aim is to be the leading gas infrastructure business in Australia.

    So we can provide you an even better experience we are collecting feedback on how we have performed over the past year. We use feedback to constantly improve our delivery and provide you with the best possible service.

    So we can do even better, we invite you to complete the Shipper Survey.

    The survey typically takes 3 minute to complete. Please note responses won’t be anonymous, but all responses will be treated confidentially.  

    If you have any questions please contact Trent Leach on 0429 045 320 or at trent.leach@agig.com.au.


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