Engaging Victorians on the future of our gas networks (July 2023 – June 2028)

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Through a joint engagement program, Australian Gas Networks (AGN), AusNet Services and MultiNet Gas Networks (MGN) have developed Draft Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Draft Plans, putting customers at the centre of our planning.

These Draft Plans are an important part of our stakeholder engagement program and outline the feedback we received from customers and stakeholders, and our proposals for the next Access Arrangement period.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View the plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.


Through a joint engagement program, Australian Gas Networks (AGN), AusNet Services and MultiNet Gas Networks (MGN) have developed Draft Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Draft Plans, putting customers at the centre of our planning.

These Draft Plans are an important part of our stakeholder engagement program and outline the feedback we received from customers and stakeholders, and our proposals for the next Access Arrangement period.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View the plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.

Page last updated: 18 May 2022, 04:05 PM