Engaging Victorians on the future of our gas networks (July 2023 – June 2028)

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Through a joint engagement program, Australian Gas Networks (AGN), AusNet Services and MultiNet Gas Networks (MGN) have developed Draft Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Draft Plans, putting customers at the centre of our planning.

These Draft Plans are an important part of our stakeholder engagement program and outline the feedback we received from customers and stakeholders, and our proposals for the next Access Arrangement period.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View the plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.


Through a joint engagement program, Australian Gas Networks (AGN), AusNet Services and MultiNet Gas Networks (MGN) have developed Draft Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Draft Plans, putting customers at the centre of our planning.

These Draft Plans are an important part of our stakeholder engagement program and outline the feedback we received from customers and stakeholders, and our proposals for the next Access Arrangement period.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View the plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.

  • Thank you for your participation across three dedicated workshops focused on the design of a draft Priority Service Program for customers on the AGN, AusNet and MGN gas distribution networks. 

    We would appreciate some feedback on our proposal and our engagement program. Feedback is critically important to us and helps identify opportunities to improve how we engage with our customers and stakeholders.

    This survey will take approximately 5 minutes to complete. If you would like to discuss your feedback in person, please reach out to the AusNet and/or AGN/MGN teams.

    Take Survey
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  • AGN is currently preparing a Draft Plan setting out our expenditure proposal and price path for the five-year period July 2023 - June 2028. We are required to submit our Draft Plan to the Australian Energy Regulator (AER) by no later than 1 July 2022. 

    In developing our proposal, we are keen to ensure that our business plan reflects the long-term interests of all customers that are connected to our network. To assist with this we are seeking your input into both the expected demand for natural gas with regards to your business and the services that we will provide over the five-year term of our business plan. 

    Your responses should relate to the Connection Site and Meter Installation Reference Number (MIRN) identified in the recent email you would have received from us (with the link to this survey).

    For any queries, please contact Will Chivell on 0450 091 031 or Phil Jones on 0429 675 586. 

    Complete Form
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  • Thank you for attending our Major Gas User Forum #1 on 25 June 2021.


    We are keen to ensure that future forums reflect the key interests of major gas users connected to our network. To assist with this, we invite you to take this short survey to provide us with an understanding issues of importance for your business and the services we provide.   


    For any queries, please contact Lucy Holder of AusNet on 0467 573 391 or Phil Jones of AGIG on 0429 675 586. 

    Complete Form
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  • Complete Form
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  • We value your feedback on the Gas Network Innovation Scheme (GNIS) engagement and draft framework.

    Thank you for your time and insights throughout this important engagement process.

    This survey will take approximately 10 minutes to complete and your feedback will help us to finalise a GNIS framework that can be included in our future business plans.   

    Complete Form
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Page last updated: 18 May 2022, 04:05 PM