Engaging Victorians on the future of our gas networks (July 2023 – June 2028)

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Through a joint engagement program, Australian Gas Networks (AGN), AusNet and MultiNet Gas Networks (MGN) have developed Final Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Final Plans, putting customers at the centre of our planning.

These Final Plans were also developed following extensive engagement on our Draft Plans, which were published in January 2022.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View our Final Plans here:

You can view our Draft Plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.

The AER published its Final Decisions in June 2023, and you can view the documents for each network below:



Through a joint engagement program, Australian Gas Networks (AGN), AusNet and MultiNet Gas Networks (MGN) have developed Final Plans for the Victorian natural gas distribution network for the five year period commencing July 2023 to June 2028. Customer and stakeholder engagement has underpinned the development of these Final Plans, putting customers at the centre of our planning.

These Final Plans were also developed following extensive engagement on our Draft Plans, which were published in January 2022.

Key aspects of our joint engagement program included regular meetings with our Victorian Gas Network Stakeholder Roundtable and Retailer Reference Group. We also held interactive workshops with business and residential customers in Melbourne and across regional Victoria. We met separately with major customers and worked with industry experts on elements of our proposals for the future of the gas distribution network in Victoria.

View our Final Plans here:

You can view our Draft Plans here:

We adopted a four stage engagement approach.

Stage 1: Research and Strategy (complete)

  • Meetings with key stakeholders
  • Establish a Victorian Gas Networks Stakeholder Roundtable (VGNSR)
  • Engage with our Retailer Reference Group (RRG)
  • Developing our Stakeholder Engagement Plan

Stage 2: Developing our Draft Plan (complete)

  • Key stakeholder input into developing our proposals through the VGNSR and RRG
  • Iterative customer workshops across Victoria with key customers segments (metro and regional)
  • Future of Gas dedicated engagement activities
  • Engaging with our major customers

Stage 3: Consultation on the Draft Plan (current)

  • Publish our Draft Plans for AGN, AusNet Services and MGN and consulting stakeholders and customers on our proposals
  • Customer workshops to consult on our Draft Plan
  • Combining the VGNSR and RRG
  • Dedicated stakeholder engagement on the Future of Gas

Stage 4: Refinement and Ongoing Engagement (upcoming)

  • Combined VGNSR and RRG workshops
  • Future of Gas engagement activities
  • Meetings and briefings with AER Consumer Challenge Panel
  • Submission of Final Plans for AGN, AusNet Services and MGN

View the Final Engagement Plan here.

The AER published its Final Decisions in June 2023, and you can view the documents for each network below:


  • Priority Services Program Feedback Survey

    Thank you for your participation across three dedicated workshops focused on the design of a draft Priority Service Program for customers on the AGN, AusNet and MGN gas distribution networks. 

    We would appreciate some feedback on our proposal and our engagement program. Feedback is critically important to us and helps identify opportunities to improve how we engage with our customers and stakeholders.

    This survey will take approximately 5 minutes to complete. If you would like to discuss your feedback in person, please reach out to the AusNet and/or AGN/MGN teams.

    Take Survey
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  • Gas Network Innovation Scheme (GNIS) - Consultation

    We value your feedback on the Gas Network Innovation Scheme (GNIS) engagement and draft framework.

    Thank you for your time and insights throughout this important engagement process.

    This survey will take approximately 10 minutes to complete and your feedback will help us to finalise a GNIS framework that can be included in our future business plans.   

    Complete Form
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Page last updated: 26 Jul 2023, 01:44 PM