Engaging Victorians on the future of our gas networks (July 2023 – June 2028)

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A joint customer and stakeholder engagement approach by Australian Gas Networks, AusNet Services and Multinet Gas Networks

As gas distribution businesses we are working together to understand what’s important to our stakeholders and our 2 million gas customers across metropolitan and regional Victoria.

We will engage extensively in a staged approach to develop our Final Plan that will deliver for Victorian customers into the future.

In Stage 1, we will engage with our customers and stakeholders to better understand customer and stakeholder needs and expectations, and consult on our proposed engagement approach, including: -

  • Publishing our draft engagement plan for consultation, and distribute to all our key stakeholders inviting feedback
  • Meet with key stakeholders one-on-one to discuss the key issues and facilitate feedback
  • Establish our Victorian Gas Networks Stakeholder Reference Group (VGNSR) and continue to meet with our Retailer Reference Group
  • Summarise feedback in our report Customers are at the Centre of our Planning: Stage 1 Stakeholder Engagement Report.

You will find the reports in the Resources section.

Provide your feedback regarding our draft engagement here.

A joint customer and stakeholder engagement approach by Australian Gas Networks, AusNet Services and Multinet Gas Networks

As gas distribution businesses we are working together to understand what’s important to our stakeholders and our 2 million gas customers across metropolitan and regional Victoria.

We will engage extensively in a staged approach to develop our Final Plan that will deliver for Victorian customers into the future.

In Stage 1, we will engage with our customers and stakeholders to better understand customer and stakeholder needs and expectations, and consult on our proposed engagement approach, including: -

  • Publishing our draft engagement plan for consultation, and distribute to all our key stakeholders inviting feedback
  • Meet with key stakeholders one-on-one to discuss the key issues and facilitate feedback
  • Establish our Victorian Gas Networks Stakeholder Reference Group (VGNSR) and continue to meet with our Retailer Reference Group
  • Summarise feedback in our report Customers are at the Centre of our Planning: Stage 1 Stakeholder Engagement Report.

You will find the reports in the Resources section.

Provide your feedback regarding our draft engagement here.