Engaging Customers and Stakeholders for a Sustainable Future - Developing our future plans for the South Australian network - July 2026 to June 2031

We are a critical part of the energy supply chain here in South Australia by delivering natural gas to more than 480,000 homes and businesses through the Australian Gas Networks distribution network. We have begun developing our future plans for the 2026/27 – 2030/31 period (the next Access Arrangement (AA) period), which sets out how we plan to invest in our South Australian networks that will deliver for our current and future customers.

We will submit our final plan to the Australian Energy Regulator by 1 July 2025.

We are proposing a five-stage engagement approach.

Stage 1: Strategy and Research (complete)

Re-establish key relationships and meet with new stakeholders and customers
Publish and consult on a Draft Customer and Stakeholder Engagement Plan
Refresh and re-establish our South Australian Reference Group
Engage with the Retailer Reference Group

Stage 2: Developing our Draft Plan (current)

SA Reference Group meetings
Iterative customer workshops across South Australia
Retailer Reference Group meetings
Briefings with key stakeholders such as regulatory bodies and relevant energy networks

Stage 3: Consultation on our Draft Plan (upcoming)

Publish and distribute our Draft Plan and consult stakeholders and customers on our proposal
Briefings with key stakeholders such as regulatory bodies
Customer workshops to consult on the Draft Plan
Combined deep dive workshops for SA Reference Group and Retailer Reference Group meetings

Stage 4: Refinement and Engagement (upcoming)

Undertake any further engagement as required
Briefings with key stakeholders such as regulatory bodies
Combined deep dive workshops for SA Reference Group and Retailer Reference Group meetings
Submission of our Final Plan to the AER by July 2025

Stage 5: Post-Lodgement Engagement (upcoming)

Fit for purpose engagement activities designed to address specific feedback from the AER

You can view our Draft Customer and Stakeholder Engagement Plan here.

We are a critical part of the energy supply chain here in South Australia by delivering natural gas to more than 480,000 homes and businesses through the Australian Gas Networks distribution network. We have begun developing our future plans for the 2026/27 – 2030/31 period (the next Access Arrangement (AA) period), which sets out how we plan to invest in our South Australian networks that will deliver for our current and future customers.

We will submit our final plan to the Australian Energy Regulator by 1 July 2025.

We are proposing a five-stage engagement approach.

Stage 1: Strategy and Research (complete)

Re-establish key relationships and meet with new stakeholders and customers
Publish and consult on a Draft Customer and Stakeholder Engagement Plan
Refresh and re-establish our South Australian Reference Group
Engage with the Retailer Reference Group

Stage 2: Developing our Draft Plan (current)

SA Reference Group meetings
Iterative customer workshops across South Australia
Retailer Reference Group meetings
Briefings with key stakeholders such as regulatory bodies and relevant energy networks

Stage 3: Consultation on our Draft Plan (upcoming)

Publish and distribute our Draft Plan and consult stakeholders and customers on our proposal
Briefings with key stakeholders such as regulatory bodies
Customer workshops to consult on the Draft Plan
Combined deep dive workshops for SA Reference Group and Retailer Reference Group meetings

Stage 4: Refinement and Engagement (upcoming)

Undertake any further engagement as required
Briefings with key stakeholders such as regulatory bodies
Combined deep dive workshops for SA Reference Group and Retailer Reference Group meetings
Submission of our Final Plan to the AER by July 2025

Stage 5: Post-Lodgement Engagement (upcoming)

Fit for purpose engagement activities designed to address specific feedback from the AER

You can view our Draft Customer and Stakeholder Engagement Plan here.

Stage 1 - Strategy and Research

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In Stage 1, we will focus on better understanding our stakeholder and customer needs and expectations when it comes to our services. We will introduce our Draft Customer and Stakeholder Engagement Plan and seek feedback on a number of questions we will ask. Please see the Survey below.
In this stage we will refresh and re-establish our South Australian Reference Group and Retailer Reference Group to ensure a broad range of business, residential and community stakeholders are represented. The SA Reference Group will comprise representatives of:
- Australian Energy Council (AEC)
- Australian Industry Group (AI Group)
- Energy Consumers Australia (ECA)
- Energy Users Association of Australia (EUAA)
- Federation of Residents and Ratepayers Assoc (Inc)
- Master Plumbers Association
- Multicultural Communities Council of SA (MCCSA)
- Property Council of Australia (SA)
- South Australian Business Chamber
- South Australian Financial Counsellors Association (SAFCA)
- South Australian Council of Social Services (SACOSS)
- South Australian Business Chamber
- St Vincent de Paul Society Australia
- Renewable Gas Alliance
- Urban Development Industry Association (SA) (UDIA SA)
- Energy & Water Ombudsman SA (EWOSA) *Observer
- Essential Services Commission of SA (ESCOSA) *Observer
- Office of the Technical Regulator SA *Observer
The role of the SA Reference Group and Retailer Reference Group will be to:
- Provide input and feedback to inform the development of our plans
- Inform and shape our engagement activities to ensure we deliver best practice, fit for purpose engagement
- Advocate in the interests of constituents to ensure our plans deliver value for all customers

Page last updated: 15 Nov 2024, 12:03 PM